Barbaro Dental Group was processing 5,500 insurance verification requests manually each month. With a custom Insurance Verification AI Agent, the practice reduced processing time from 25 minutes to 15 minutes per case while achieving 99.41% accuracy and allowing staff to focus more on patient engagement.
Annual operational cost savings.
Accuracy achieved across the verification process.
Staff time saved each month while managing 250 records daily.
Barbaro Dental Group is a dental care provider in New Jersey offering family and cosmetic dentistry. Before deploying the AI Agent, its team manually processed 5,500 insurance verification requests every month, requiring 2,292 hours of staff effort.
The new workflow reduced administrative work and allowed staff to focus more on patient engagement.
The team manually processed 5,500 insurance verification requests each month across thousands of appointments.
Each transaction took 25 minutes. Staff spent hours navigating payer portals, interpreting benefits, and cross-checking policy details, especially during peak scheduling periods.
Manual verification created a high risk of data errors and frequent coverage discrepancies that often led to claim rejections. Barbaro needed more capacity without compromising accuracy or patient satisfaction.
Droidal developed a custom Insurance Verification AI Agent for Barbaro Dental Group. The workflow moves from data capture and validation through exception routing, record updates, and management reporting.
The AI Agent extracts insurance data from claim forms and matches it with the corresponding policyholder information in the system.
It validates policy details and benefits, including coverage limits, exclusions, and terms, against the submitted claims.
It identifies missing information, policy-term issues, and coverage errors, then routes those discrepancies for resolution.
The AI Agent enters verified data into the dental group’s CRM and generates reports covering success rates and flagged errors. The reports are emailed to the management team for review and documentation.
Extracts insurance data from claim forms and matches it with policyholder information in the system.
Validates policy details, benefits, coverage limits, exclusions, and terms against submitted claims.
Flags missing information, policy-term issues, and coverage errors, then routes them for resolution.
Enters verified information into the dental group’s CRM and updates the corresponding records.
Enters verified information into the dental group’s CRM and updates the corresponding records.
