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VOICE AI INSURANCE VERIFICATION

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Complete Insurance Verification Without Waiting on Hold

Our Voice AI calls payers, captures eligibility and benefits, and returns the verification result to your workflow. 

Turn Payer Calls Into Verification Results

Voice AI handles the payer call and brings eligibility and benefits details back to your workflow. 

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HIPAA compliant
Live in days
Multi-payer
EHR synced

BY THE NUMBERS

70%
Fewer verification calls
300+
Fewer verification calls across payer workflows
10X
Faster turnaround from payer call to verification result
65%
Fewer follow-up calls

Payer Calls Should Not Hold Up Verification

Payer hold time and incomplete call results can keep verification open longer than it should. 

1

Payer Calls Slow Verification

Long hold times can keep verification open even when the appointment is approaching.
2

Benefit Details Come Back Incomplete

Active coverage alone does not confirm the deductible, copay, coinsurance, or plan limits needed before the visit.
3

Missing Follow-Ups Leave Gaps

When a payer response is incomplete, unresolved details can remain open without a clear next action.

Why Healthcare Teams Choose Droidal

Eligibility Verification

Calls payers to confirm active status, plan details, and policy information. 

Coverage & Requirements

Identifies coverage limits, service requirements, and authorization details when available. 

Verification Summaries

Creates clear eligibility and benefits summaries with call outcomes and supporting transcripts. 

Benefits & Responsibility

Captures deductibles, copays, coinsurance, and out-of-pocket amounts. 

Payer Follow-Up

Returns to the payer when information is missing or clarification is still required. 

Multilingual Call Handling

Supports payer conversations across multiple languages when the workflow requires it. 

Works With the Systems You Already Have

Droidal connects Voice AI with your existing EHR, RCM, and verification workflow so payer call results and eligibility and benefits details stay connected. 

No replacement. No downtime. No complex setup. 

WHY HEALTHCARE PROVIDERS CHOOSE DROIDAL

LIVE IN DAYS

LIVE IN DAYS
Move from call-flow mapping to production in days.

Flexible Subscription

Flexible Subscription
Use a straightforward subscription model aligned to verification call volume.

Built for Payer Calls

Built for Payer Calls
Designed for payer menus, hold queues, and insurance verification conversations.

Scales With Call Volume

Scales With Call Volume
Support growing verification demand without changing the core call workflow.

ENTERPRISE-GRADE SECURITY & COMPLIANCE

HIPAA Compliant

Data encrypted at rest and in transit 

SOC 2 Type II certified

Independently audited security

PHI & PCI data protect

Minimal data exposure, fully controlled

Role-Based Access Control

Secure data visibility

PII Compliant

Personal information fully secured

Full Audit Logs

Every interaction tracked and reviewable

FAQS

Droidal calls payers directly, captures the available eligibility and benefit details, and returns the result to the connected workflow.
Yes. The workflow can support commercial plans, Medicare, Medicaid, HMOs, PPOs, and specialty payer calls based on the configured process.
Droidal keeps the verification open for follow-up and records the unresolved detail so the next action is clear.
Yes. Calls, transcripts, and verification data are handled within Droidal's healthcare security and audit controls.
Go-live timing depends on call flow and required access, but the workflow is designed to move from mapping to production in days.

FEWER CALLS. FASTER VERIFICATION. CLEARER ELIGIBILITY AND BENEFITS.

LET AI HANDLE YOUR INSURANCE VERIFICATION CALLS AND GET ELIGIBILITY AND BENEFITS BACK FASTER

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